Your Rights
Patient Rights
Everyone treated at Mile High Treatment & Recovery has these rights. They apply from your first phone call, and nothing you do can cost you them.
Last updated September 4, 2026
We are a licensed Opioid Treatment Program and we are CARF accredited. That brings obligations, and the most important of them are to you. This page sets out what you are entitled to expect from us, and what to do if you do not get it.
Your rights
To be treated with dignity and respect
You have the right to considerate, respectful care from every member of our staff, free from abuse, neglect, harassment, exploitation and retaliation. Your treatment does not depend on your race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, marital status, veteran status, source of payment, or your history with substance use.
To confidentiality under federal law
Records that identify you as a patient of an Opioid Treatment Program are protected by 42 CFR Part 2, a federal rule that is stronger than standard HIPAA protection, as well as by HIPAA and Colorado law. We do not confirm to anyone that you are a patient here without your written consent, except in the narrow situations the law requires. Those situations are listed below.
To give informed consent
Before treatment begins, you have the right to a clear explanation of your diagnosis, the medication being proposed, how it works, its risks and benefits, the alternatives to it, and what happens if you decline. You have the right to ask questions until you understand, and to have that information given in a way you can understand.
To take part in your own treatment plan
Your treatment plan is written with you, not for you. You have the right to help set your goals, to review the plan as your treatment progresses, and to ask for it to be changed.
To see your own record
You have the right to review and to request a copy of your own treatment record, and to ask for a correction if something in it is inaccurate. Ask any staff member and we will explain how to make the request.
To refuse treatment
You may refuse any medication, service or procedure, and you may withdraw your consent at any time. You have the right to be told what refusing is likely to mean for your care, without pressure and without punishment. Discontinuing methadone has medical risks, so tell your care team first and we will discuss how to do it safely.
To know what it costs
You have the right to know, before treatment begins, what your care costs, what your insurance is expected to cover, and what you are expected to pay. If you have no insurance, you have the right to have our sliding scale payment option explained to you.
To raise a concern or file a grievance
You have the right to complain about your care or about any member of staff, and to have that complaint taken seriously and answered. Using the grievance process will never affect the care you receive.
When the law requires us to share information
We will never tell you your treatment is completely private, because that would not be true of any clinic. Federal law sets out a small number of defined situations in which information about you may or must be disclosed without your consent. These are the only ones:
- When you give us written consent, and only to the people and for the purpose named in it.
- In a bona fide medical emergency, to medical staff who need the information to treat you.
- Under a court order that meets the specific requirements of 42 CFR Part 2, which is a higher bar than an ordinary subpoena.
- To report suspected child abuse or neglect, which Colorado law requires of us.
- To qualified staff carrying out an audit, an accreditation survey or a program evaluation, who are themselves bound to keep the information confidential.
- To report a crime committed on our premises or against our staff.
- For scientific research that meets the safeguards set out in the regulation, in a form that does not identify you.
Outside these situations, federal law makes it unlawful for us to confirm to anyone, including your family, your employer or law enforcement, that you are a patient here. If you would like us to be able to speak to a particular person, tell us and we will take a written consent from you that names them and says exactly what may be discussed. You can withdraw that consent at any time.
If something goes wrong
Tell us. You can raise a concern with any member of staff, or ask to speak to the Program Director, in person, by phone on 720-756-7162, or in writing to [email protected] or to 6310 E. Exposition Ave, Denver, CO 80224.
We will acknowledge your grievance, look into it and come back to you with what we found and what we are doing about it. Raising a grievance will never affect the care you receive, your dosing, or how you are treated here. If you are not satisfied with our answer, you may take the matter to our accrediting body or to the Colorado state authority that licenses opioid treatment programs, and we will give you their current contact details on request.
Your responsibilities
Treatment goes better when it goes both ways. We ask you to give us accurate information about your health and the substances you are using, to follow the treatment plan you agreed to, to keep to your appointments or tell us when you cannot, and to treat other patients and our staff with the same respect we owe you.
Questions about this page
Call us on 720-756-7162 or email [email protected]. How we handle information you send through this website is covered separately in our Privacy Policy.
Last updated September 4, 2026.